Websites, automation and bespoke software for home care agencies
Recruit carers faster, fill rotas with less juggling and keep every visit recorded, from the office to the doorstep
Where a home care office’s week goes
Recruitment that never stops
Every round of hiring means application forms, references, DBS checks and right to work documents, and turnover means it starts again.
Packages turned down for lack of carers
When the rota is full, new weekly hours go to another provider, however good your care.
Rotas that change by the hour
Sickness, hospital admissions and new packages mean constant re-planning across spreadsheets and phone calls.
Visit records in too many places
Care notes in one app, medication on paper and the rota somewhere else, with the office copying between them.
Enquiries that arrive out of hours
Families, social workers and hospital discharge teams call when they need care, not when the office is open.
Local authority invoicing
Turning visit hours into accurate invoices and payroll every month, by hand.
How we help
Websites
A website that wins private clients and recruits carers, with your CQC rating, the towns you cover and a call back form that asks the right questions.
£0 to build, then £30 a month
Explore websitesAutomation
Carer applications screened the moment they arrive, enquiries answered out of hours, training and DBS renewals tracked and invoices prepared from visit hours.
If it does not deliver, you do not pay
Explore automationBespoke software
A rota with travel time and live call monitoring, a carer app that works without signal, care plans, medication records and HR in one system.
A fixed build fee, then a monthly retainer
Explore bespoke softwareOne care provider, all three services
Lilies Home Care looks after people in their own homes across Bradford and Leeds. They started with one service and now use all three
Automation
5 hours
10 minutes
Weekly recruitment admin, after we automated their applications
Website
Outdated site
Modern site
A website that reflects the quality of their care
Bespoke software
2 platforms
1 system
Two off-the-shelf systems replaced with one built around their team
For years Lilies ran on paper forms and an outdated website, while our office relied on two disconnected off-the-shelf platforms that never covered everything we needed. We first asked West Country Digital to streamline our recruitment and update our website. Our recruitment admin dropped from five hours a week to just ten minutes, and we finally had a website we were proud to share. After seeing the results, we asked them to replace both of our old platforms with one system built around our team. Each project solved a real problem, and together they have completely changed how we run our business.
Diane Gledhill Founder and Office Manager, Lilies Home CareQuestions we are often asked
Can you replace our rostering and care planning platforms?
Yes. That is what we did for Lilies Home Care, replacing two off-the-shelf systems with one built around their team, and moving their records across as part of the build.
Will carers need new phones?
No. The carer app works on ordinary Android phones and iPhones, and visit records save on the phone when there is no signal.
Can families see visit updates?
Yes, with consent. Family members can have read-only access and message the office, as they can at Lilies.
Can our website help us recruit?
Yes. Your vacancies, pay and training are set out clearly with a short application form, and automated screening can follow if you want it.
Want to see what we would build for your agency?
Book a free 30 minute call and we will talk through your rotas, recruitment and records, and what would make the biggest difference
Free 30 minute, no obligation call on Google Meet